“Join us in building Careers and shaping Experiences Beyond the Box” About Us At Atlantic Packaging, every box tells a story and yours begins here. As a proudly Canadian-owned company with over 80 years of excellence in the corrugated packaging industry with operations within North America (Ontario, Quebec and United States), we’re committed to sustainability, customer excellence and community impact. Since 1945, we’ve supported local jobs and built a legacy of trust with our clients and team members. At Atlantic, your ideas matter, your growth is supported and your work makes a real impact. The Opportunity The Customer Service Coordinator plans and coordinates the delivery of our corrugated products and services. Building and maintaining relationships with customers is critical. Working to continuously improve the level of service by ensuring our customer’s requirements and organisational service targets are met. This role involves level of project management, requires order creation, status review, and closing validation.



Involvement with invoicing; liaison between key departments and team members and problem solving. Expected excellent communication skills, be able to multitask, and have a strong customer service orientation. What You'll Do Client Management Managing several client portfolios, includes order entry, status updates or tracking of open orders, order closure tasks, custom reporting and cadence activity Specification / SKU maintenance; validating, updating and controlling revisions / version and production routing options Communication skills verbally and written, including email etiquette required Client Inquiries Intercompany Inquiries Expediting Orders Management and interaction with client portals and / or other middle-ware programs EDI, etc. Onboarding or client maintenance requirements towards specific requirements with purchase order acceptance and billing terms / conditions (proforma, credit or order holds, etc.) Project Management Working with Sales regarding activities towards current

📌 Customer Service Coordinator (Toronto)
🏢 Atlantic Packaging Products
📍 Toronto