Provide essential support as a MyChart Help Desk Specialist at Unity Health Toronto. Assist patients and staff with navigating the MyChart portal and enhance the care experience. This full time permanent role focuses on supporting patients accessing the MyChart system through Epic. You will collaborate within the Care Experience, Quality and Safety department, addressing patient inquiries, navigating the MyChart portal, and providing top-notch customer service. Your contributions will help improve patient experiences and resolve concerns effectively. Key Responsibilities:
- Assist patients in activating MyChart accounts over phone or email
- Support navigation and updating of personal information in MyChart
- Provide general support and customer service for patient inquiries




- Identify themes in recurring issues and escalate as necessary
- Attend team meetings and share feedback on MyChart performance Requirements:
- Degree in health-related field, communications, or business administration
- 2-5 years in acute care healthcare setting
- 3-5 years of customer service experience
- Experience with MyChart by Epic
- Ability to manage multiple demands effectively Enhance your career in healthcare support while ensuring a positive experience for patients at Unity Health. #J-18808-Ljbffr

📌 Mychart Help Desk Specialist At Unity Health (Toronto)
🏢 St. Michael's Hospital
📍 Toronto