From its head office in Laval and its branches across Quebec and Ontario, Nuera Industriel sells conveyor belts for heavy and light-duty applications, as well as related products and services. The Customer Service Representative must demonstrate strong interpersonal skills, a genuine enjoyment of working with B2 B clients, and excellent verbal and written communication abilities. The ideal candidate will have a solid command of various units of measurement (imperial and metric) and the ability to manage multiple tasks simultaneously while providing accurate technical guidance to clients in the industrial sector.Responsibilities - Identify and assess the needs of industrial clients; - Build and maintainlasting relationships with customers; - Advise clients andcoordinate with outside sales to ensure the best service; - Interpret and convert technical specifications across different units of measurement (inches, millimetres, feet, fractions, decimals,



etc.); - Prepare quotes in accordance with company guidelines; - Process customer orders; - Purchase resale products; - Coordinate with the production team; - Follow up on customer orders; - Follow up on supplier orders; - Enter data into various software systems; - Actively participate in inventory management; - Arrange certain freight shipments; - All other related duties.Qualification - High school diploma or equivalent; - 3 to 5 years of relevant experience in customer service, preferably in an industrial or B2 B environment; - Proficiency with imperial and metric units of measurement (inches, millimetres, fractions, decimals); - Strong customer service orientation; - Bilingual – fluentin both French and English (oral and written); - Strong mathematical and technical calculation skills; - Knowledge of industrial products (conveyor belts an asset); - Understanding of conveyor systems and their components (an asset); - Team player with solid interpersonal skills; - Self-motivated, detail-oriented, and well-organized; - Proficiency in MS Office suite;

📌 Customer Service Agent (Laval)
🏢 Nuera
📍 Laval