Senior Software Engineer, Site Reliability Engineering

Location

Department

Job Type

Full Time

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Site Reliability Engineering Team

Thumbtack's Site Reliability Engineering team focuses on creating and maintaining a reliable, secure, and scalable platform vital for a seamless user experience. As a key contributor, you will design and support resilient systems, prioritizing high performance, availability, and throughput, with a focus on minimizing service disruptions, downtime, and latency. SRE impacts Thumbtack’s ecosystem across the entire stack, from linux systems to applications that drive the customer experience. Our work is high leverage impacting how Engineering, Applied Science, and many other teams deliver, run, and observe systems.

Hear from

“Opinions from all across the organization are valued and listened to, and it’s easy and encouraged to get involved with a project you’re passionate about.

The challenge

The Site Reliability team is responsible for a broad set of technologies and systems with expectations to collaborate across the business. We are expected to develop and enhance existing capabilities while ensuring scalability, reliability and resiliency of infrastructure and software. You’ll work with engineering teams ranging from product development, developer experience,



and backend infrastructure to collaboratively build Thumbtack’s ecosystem of platform services that have the right impact at the right time. Thumbtack values its cross functional collaborative culture, and you’d be positioned to contribute to the future direction and success of the engineering platform that serves as the engine of our applications.

What you’ll do

- Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services.
- Set the architectural direction of infrastructure and platform services while supporting the engineering organization.
- Design and implement tools and processes used for deployment, change, service, and infrastructure management.
- Troubleshoot and debug critical systems throughout the SDLC.
- Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization.
- Capacity planning and demand forecasting, anticipating performance bottlenecks.
- Participate in rotating on-call duties.

In order to be successful, you must bring

- Extensive fluency in AWS and Linux.
- Ability to effectively read, write, and debug code in production facing systems.
- Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP.
- Ability to decompose complex problems while understanding the tradeoffs necessary to deliver impact.
- 5 years of experience managing infrastructure and systems.




- Demonstrable knowledge of instrumenting, operating, and observing a distributed system of microservices in a production cloud environment.
- Ability to communicate clearly and effectively to cross functional partners of various technical levels.

Expected salary ranges

- For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $180,200.00 - $233,200.00.

Supporting you at work and beyond

In addition to our virtual-first model, we offer:

Paid time off

Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.

Remote work stipend and reimbursements

$1,000 USD/$1,400 CAD annual stipend for career development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements.

Support for parents and caregivers

All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).

Family formation benefits

$30,000 USD/CAD lifetime max reimbursement for family planning.

Mental health and financial coaching

12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.

Thumbtack Bucks

$450 USD/CAD quarterly stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.

Claude Enterprise (Claude.ai, Claude Code, Cowork, Claude Desktop, Ask Thumbtack), OpenAI Enterprise ChatGPT & Codex, Cursor, Gemini Enterprise, Granola, Coda AI, Zoom AI Companion, Linear, and more.
*Access varies based on location, team, and role.

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📌 Senior Software Engineer, Site Reliability Engineering (Canada)
🏢 Thumbtack
📍 Canada