Support customers as a Hearth Technical Consultant at Napoleon, working remotely to provide world-class service and technical expertise. Engage with a range of customer inquiries professionally. This full time position focuses on delivering outstanding technical guidance for hearth products. Ideal candidates must hold a G3 Gas License and possess relevant experience in customer service. You will address inquiries, document technical issues, report quality concerns, and contribute to continuous improvement within the team. Key Responsibilities:



- Troubleshoot and resolve technical issues for customers - Keep accurate records of customer interactions in CRM - Suggest updates to support documentation for accuracy - Track product quality issues and assist with audits - Process parts orders and maintain communication with customers Requirements: - Proven experience in hearth or similar technical environments - G3 Gas License or equivalent certification required - Strong computer proficiency, especially in CRM systems - Experience with Microsoft Office tools - Background in customer service or sales support Embrace your customer focus and technical skills in this vital role at Napoleon, enhancing user experiences in hearth solutions. #J-18808-Ljbffr

📌 Hearth Technical Consultant - Remote Role (Barrie)
🏢 Napoleon
📍 Barrie