On Site

Toronto, Ontario

Full time

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Enterprise Enabling Functions

Pay Details: $96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description: CUSTOMER

Contribute to the strategic direction of the business /function, play a key role in the development and implementation of process and operational synergies and efficiencies

Leverage advanced analytics and process modeling to solve moderate to complex process problems, as well as make process improvements

Provide advice to business leaders and lead solutions to improve quality and eliminate waste. Lead the team to execute on recommendations

Provide advanced data-driven recommendations / decisions to forecast, lead and deliver financial and customer benefits to the business

Gather data to translate a practical problem into a statistical problem, using advanced methods including data modeling

Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise

SHAREHOLDER

Adhere to enterprise frameworks or methodologies that relate to activities for this process improvement & transformation

Ensure respective programs/policies/practices meet business needs, complies with internal and external requirements, and aligns with business priorities

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; elevate issues where appropriate

Ensure compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties)

Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations





Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience

Conduct meaningful analysis at the functional and/or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices

Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists

Adhere to internal policies/procedures and applicable regulatory guidelines

Protect the interests of the organization elevate – identify and manage risks, and non-standard, high risk activities as necessary

Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

Participate in personal performance management and development activities, including cross training within own team

Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.

Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

Contribute to a fair, positive and equitable environment that supports a diverse workforce

Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Process improvement advisor for a business,



typically leading or contributing on projects of moderate scope and complexity

Solves moderately to highly complex process problems

Advanced level skilled role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas

Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations

Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services

Has advanced knowledge of all the software application and tools required to perform tasks while following best practices; provides guidance to others

Uses advanced analytical thought to exercise judgement and identify solutions

Work is guided by policies and industry standards/methods

Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders

Works autonomously as the lead and guides others within area of expertise

Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meets the business needs on a complex project or program

Generally reports to a Senior Manager or above

EXPERIENCE AND/OR EDUCATION

Undergraduate degree or relevant professional certifications, designations, or equivalent required

7+ years of relevant experience

Black Belt

PREFERED SKILS/EXPERIENCE:

"Big Tech" experience strongly preferred

Master's degree preferred

Bachelor's degree required in Business Administration, Accounting, Finance, Information Systems, Industrial Engineering, Operations Management, or related field.

Professional certifications such as Lean Six Sigma Green Belt, Lean Six Sigma Black Belt, PMP, CBAP, CPA, CIA, or equivalent.

7+ years of experience in process improvement, operational excellence, business transformation, consulting, process engineering, or related disciplines

Experience leading cross-functional process improvement or transformation initiatives.

Experience documenting and redesigning complex business processes.

Demonstrated ability to influence stakeholders and drive organizational change.

Experience applying Lean, Six Sigma, Agile, Design Thinking, Business Process Management (BPM

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