Mission The art of customer service: your area of expertise! As the primary point of contact for our customers and representatives, you’ll play a key role on our team. Thanks to your organizational skills and communication abilities, you’ll help ensure customer satisfaction and support the growth of our sales and Kimpex’s brand awareness!In this position, you will have the prospect to :Support the external sales team by ensuring the entry and follow-up of customer ordersProgram and publish placement campaigns on the retail web sales platformFollow up on deliveries with the various carriers and inform customers accordinglyProcess invoice correction requests- Provide attentive customer service to B2 C website customers, answering questions,



resolving order issues and ensuring a positive experienceContribute to the continuous improvement of customer service processesReady to make a difference? Apply now and join our dedicated customer service team!Profile With the following skills and qualities, you'll be successful in this role:Bilingualism essential for both oral and written communication (French-English) with customersBasic computer skills in ExcelProactivity, dynamism and positive attitudeAnd these assets will strengthen your impact: Call center or customer service experienceInterpersonal skills and empathyTeam playerBenefits designed to take you far! A flexibility program tailored to your needs (flextime, compressed work schedule, telecommuting and more)An Employee and Family Assistance Program (EFAP) and access to a telemedicine service for a helping hand when neededAnd even more! Social activities to connect with your colleaguesDiscounts on Kimpex products to fuel your passion for motorsports

📌 Customer Experience Agent (Quebec City)
🏢 Soucy
📍 Quebec City