Elevate your career as a Customer Support Associate at Agoda in Kuala Lumpur. Engage with customers in both Japanese and English, providing world-class support across diverse channels. In this role, you will be part of a dynamic, data-driven team dedicated to delivering exceptional service. Serving customers and partners from various cultures, you'll refine your problem-solving skills while adapting to a quick-paced environment. Your contributions will directly enhance customer experience and support Agoda's mission. Key Responsibilities: - Deliver excellent customer service via phone, email, and live chat - Support various Agoda products including hotels and flights - Professionally handle high volumes of inquiries and concerns - Meet individual and team KPIs responsibly - Communicate process improvements effectively to leadership Requirements: - Japanese language proficiency at JLPT N1 and business-level English - Strong customer focus and integrity in handling information - Ability to manage time under pressure - Flexibility for 24/7 shift rotations - Experience in customer service roles preferred Make a meaningful impact at Agoda by transforming customer support into a seamless travel experience. #J-18808-Ljbffr

📌 Customer Support Associate - Agoda Kuala Lumpur (Toronto)
🏢 Agoda Company Pte.
📍 Toronto