We are seeking an experienced, Canada-based Customer Success skilled to join our growing international team. As an Enterprise Customer Success Manager (ENT CSM), you will guide customers through their post-sales journey, ensuring long-term success, value realization, and growth with our solutions. In this role, you will own a portfolio of strategic global Enterprise accounts, building strong relationships and driving onboarding, adoption, retention, renewals, and expansion. You will collaborate closely with international Sales partners and cross-functional teams to deliver exceptional customer experiences and uncover growth opportunities. Key Responsibilities Manage a portfolio of approximately 50 high-value global Enterprise accounts Own the full customer lifecycle from onboarding through engagement, renewal, and expansion Lead complex renewal processes, negotiating commercial terms to maximize net revenue retention Proactively drive product adoption and customer satisfaction while mitigating churn risk Conduct strategic check-ins, kickoff calls, and executive business reviews Forecast renewal and expansion revenue accurately for current and future quarters Identify and support

📌 Remote Enterprise Customer Success Manager (La Prairie)
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📍 La Prairie