Elevate guest satisfaction with Holland America as a Supervisor in Guest Services at the Dawson City Inn. Lead a team and ensure exceptional service for a memorable guest experience.

As a Supervisor in Guest Services, youll be responsible for overseeing the operations at the guest service desk, providing guidance to your team, and delivering top-notch service to guests. Your role will involve solving problems, coordinating with various departments, and managing bookings and payments. You will also support sales initiatives and maintain records and reports to ensure compliance with company policies.

Key Responsibilities:
• Supervise and train guest services staff regularly
• Analyze guest situations and escalate issues as needed




• Coordinate requests professionally across departments
• Manage bookings, payments, and refunds efficiently
• Monitor alarms and ensure guest safety during emergencies

Requirements:
• Valid Driver’s License with no reliable violations
• Must pass a pre-employment background check
• Minimum age of 18 for company housing eligibility
• Eligible to work in the United States without sponsorship
• Effective organizational and multitasking skills

Become a pivotal part of the guest experience and ensure service excellence at Holland America in Dawson City.
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📌 Guest Services Supervisor at Holland America (Dawson City)
🏢 Princess Cruises and Holland America Line
📍 Dawson City