Join Miratech as a Genesys Cloud CX Training Specialist to deliver hands-on training across diverse business units. This hybrid role emphasizes real-world scenarios for effective learning sessions.As a Genesys Cloud CX Training Specialist, you will conduct scenario-based training to facilitate large-scale enterprise transformations. Leveraging best practices in adult learning, you’ll partner with Subject Matter Experts to translate complex content into engaging and structured learning experiences. Supporting both virtual and in-person training sessions, you will ensure participants are prepared and equipped for success.Key Responsibilities:- Deliver engaging,
hands-on training for Genesys Cloud CX users- Facilitate live and virtual trainings focused on practical scenarios- Collaborate with experts to develop structured training agendas- Validate training readiness and user access ahead of sessions- Track participant feedback and training progress reportsRequirements:- 3+ years of end-user training experience in enterprise software- Proven interactive training using adult-learning principles- Experience with SCORM/LMS content development- Familiarity with Articulate Storyline preferred- Strong facilitation and organizational skillsBecome a key player in training and transforming users for Miratech's cutting-edge projects.#J-18808-Ljbffr