The role You own the post-sales relationship with our clinics. Your job is straightforward: make sure every clinic gets more and more value from Decoda over time. That means helping clinics discover the extent of what the product can do, turning new features into real-world results, spotting opportunities to help them grow, and building the kind of relationship where they see Decoda as an extension of their team - not just another piece of software. You'll get to know how each clinic operates, what they care about, and where they're trying to go. You'll use that context to help them get the most out of Decoda today while continuously finding new ways we can make their business better tomorrow. When a clinic is growing, adopting new features, excited about what we're building, and telling other clinics about Decoda, you'll know you're doing great work. What you'll own Help clinics get more out of Decoda. Your biggest focus is adoption. You'll help clinics discover the features that matter to them, understand how to use them, and turn them into meaningful results. You won't just measure whether a feature is switched on, you'll care whether it's actually making the clinic better. Bring new features to life. We ship quickly, and you'll be the person who makes sure our customers feel that momentum. When something new launches, you'll help clinics understand why it matters, get excited about what it can do for them,



and start using it. A launch isn't successful when we announce it; it's successful when clinics are getting value from it. Drive expansion and upsell. Own growth across your clinics. As clinics get value from Decoda, you'll identify opportunities to expand their use of the platform and actively promote and sell new features, paid add-ons, and products. You'll build excitement around what's new, connect each offering to the clinic's goals, and turn that excitement into adoption and revenue. The best upsells should feel like the natural next step for a clinic, not a sales pitch. Build relationships people genuinely value. You'll become a trusted partner to clinic owners and their teams. You'll know their business, understand what matters to them, celebrate their wins, and be someone they're comfortable turning to when something isn't working. We want clinics to feel that there are real people at Decoda who care deeply about their success. Be the voice of your customers inside Decoda. You'll develop a deep understanding of what clinics love, what frustrates them, and what they wish Decoda could do next. You'll bring those insights back to Product and close the loop with customers so they know their feedback isn't disappearing into a black box. Spot problems before they become problems. You'll use product and

📌 Account Manager (Toronto)
🏢 Decoda Health
📍 Toronto