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Description and Requirements Job Summary Lenovo is seeking a Canada GICS CFS Operation Leader to lead the Canada 2nd Stage Configuration Services Operation. The leader in this role will strengthen operational governance, enable growth, and manage overall costs.

Key Responsibilities

Lead continuous improvement of Canada CFS, including capacity planning and throughput management using known site constraints

Design and implement

business + system process controls





to reduce

human-error-driven misses

and improve delivery reliability.

Drive structured governance for risk/issue management, escalations, and KPI visibility to ensure predictable outcomes and strong seller confidence.

Ensure operational readiness to continue to expand Canada’s lifecycle services scope (kitting/configuration, repair coordination, asset management, disposal & certified data erasure).

Ensure strong inventory management for customer owned inventory (including returns)

2) Clearly define handovers New CFS Projects

Validate project intake governance for North America CFS/ITC work: validate request details, ensure clear requirements and order flow into CFS, and coordinate across ITC/SMO/logistics as needed.

Complete First Article Test, collaborate with In-take PM and DWS to rollout schedules, shipment coordination, and executive-ready status/risk reporting.

Warehousing

Stock Intake from, and Handover to Warehouse team

3) Global alignment:

Work with worldwide GICS/ CFS counterparts to maintain global process alignment

Basic Qualifications

Bachelor’s degree or equivalent practical experience.

Demonstrated experience in





operations management

in a services delivery / supply chain / fulfillment / configuration workplace.

Strong ability to drive

cross-functional execution

(Sales, Delivery, Supply Chain, Operations, IT) and establish clear governance and operating cadence.

Proven capability to implement

process controls

that reduce errors and improve delivery quality.

Preferred Qualifications

Working knowledge of CFS service capabilities relevant in Japan (e.g., Autopilot / VPN-based staging, BIOS customization, labeling/asset management, lifecycle returns & certified data wipe).

Proven experience driving data-driven transformation.

About You You are a highly organized, detail-oriented leader who can simplify complexity and turn fragmented workflows into a predictable operating system. You communicate clearly with executives and front-line operators alike, and you are comfortable taking ownership in ambiguous environments to stabilize operations and accelerate growth.

Additional Locations * Canada - Ontario - Markham

PAY TRANSPARENCY The anticipated annual compensation range for this position is 92,000–140,990

CAD . Final compensation will be based on relevant experience, skills, and business considerations. Individuals may also be considered for bonuses and/or commissions. Lenovo’s various benefits can be found at www.lenovobenefits.com

If you require an accommodation to complete this application, please contact [email protected]

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📌 Canada CFS Operation Leader (Markham)
🏢 Lenovo
📍 Markham