Lead with impact at Buildots as the Customer Success Team Lead for the North America Standard Projects portfolio. Develop a high-performing team dedicated to customer satisfaction and advocacy.
Your primary focus will be on managing and coaching a team of Customer Success Managers, ensuring clients extract maximum value from Buildots' cutting-edge platform. This role emphasizes the importance of collaboration with internal teams to achieve business success while overseeing customer onboarding and managing account health. You'll also play a critical role in hiring and performance evaluations.
Key Responsibilities:
• Develop and manage a team of 8–10 CSMs
• Conduct annual performance reviews and coaching sessions




• Track and analyze KPIs aligned with business objectives
• Facilitate onboarding and smooth customer adoption
• Address and manage escalated customer concerns
Requirements:
• Relevant experience in customer success management
• Proven leadership and coaching capabilities
• Familiarity with performance management techniques
• Robust collaboration skills across departmental teams
• Adept at executive-level communication and problem-solving
Make a vital contribution to customer wellness and business growth at Buildots.
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📌 Customer Success Manager Development Lead Toronto (Canada)
🏢 Buildots
📍 Canada