Enhance customer experiences as a Lease Portfolio Specialist at BMW/MINI Langley. Support sales teams and manage key customer engagements to maximize retention and upgrades.

This full time position focuses on executing portfolio retention strategies and coordinating customer relationships. You'll engage with customers throughout their ownership journey, ensuring timely follow-ups and transparent communication. Collaborating with the Sales Management team, you will contribute significantly to dealership objectives while maintaining accurate records.

Key Responsibilities:
• Execute defined lease and finance outreach strategies
• Manage customers from initial contact through appointments
• Engage with customers on lease maturity and upgrades




• Coordinate smoothly between customers and sales staff
• Update and maintain accurate customer activity records

Requirements:
• Solid communication and organizational skills
• Background in automotive sales or customer retention preferred
• Familiarity with dealership CRM systems including Tekion
• Ability to manage multiple relationships effectively
• Comfortable in a high-pressure, performance-oriented environment

Maximize customer satisfaction and retention as you grow your career at BMW/MINI Langley.
J-18808-Ljbffr

📌 Full Time Lease Portfolio Specialist British Columbia
🏢 OpenRoad Auto Group
📍 British Columbia