009 – Youth Success CoordinatorThunder Bay, 226 May Street South, Thunder Bay, Ontario, CanadaPosition Details: Existing vacancy or New positionMNO's culture is at our coreThe MNO workplace culture is full of potential ready to be unlocked. As our Self-Governance agreement materializes, we are building a workplace culture of action, responsibility, and most importantly a desire to serve the Metis community. When defining what MNO culture is, it's difficult, because of our diverse leadership styles, and the different programs and services offered. What that really means is there is a place for almost everyone under the MNO employer umbrella. We recognize people are different, and that is our source of strength. We bring opinions together, welcome healthy conflict, and look to always find answers, not problems.What We Can Offer YouComprehensive employer-paid health benefits and pension planGenerous vacation allotment starting at 15 days for regular employees and 20 days for managementAnnual paid two-week holiday closure in December16 paid public and employer holidays15 paid health & wellness daysChallenging, multi-disciplinary work workplace that fosters learning and professional developmentSubstantial educational incentive to promote personal and professional growthAn opportunity to make a direct or indirect impact on the lives of the Metis Peoples across the ProvinceOther perksEmployee Assistance PlanTelemedicine planHealth care spending accountGoodlife corporate membership discountBell Mobility's exclusive partner programStaple's corporate discountDell member purchase programMark's corporate discountAbout the Role:The Youth Success Coordinator is a key member of the Thunder Bay Transitional Housing Program team, responsible for ensuring the safety, stability, and wellbeing of participants. This position provides culturally safe, trauma-informed support while upholding the goals and values of the Thunder Bay Transitional Housing Program.Reporting to the Supervisor, the Youth Success Coordinator monitors participant safety, enforces program policies, and responds to crisis situations with empathy and professionalism. The role involves maintaining open communication with participants, collaborating with other staff and external service providers (such as security personnel), and documenting relevant information to support case management and service delivery.In addition to maintaining participant files and responding to requests for information or assistance, Youth Success Coordinator helps connect individuals with culturally relevant services and resources,



contributes to program promotion and evaluation efforts, and assists daytime staff by supporting ongoing participant needs. This role may also involve creating support materials and performing light cleaning to maintain a safe and welcoming environment.The successful candidate will have strong interpersonal and crisis intervention skills, a deep understanding of Indigenous culture and community dynamics, and a commitment to fostering a respectful, inclusive, and healing centered housing environment.What you will be doing:Monitor and maintain the safety of the Thunder Bay Transitional Housing Program and its participants during overnight shiftsDelivery of associated programs goals including delivery of services and supporting participants within Thunder Bay Transitional Housing ProgramBuild strong and effective rapport with participantsMonitor, enforce, and support program policies and participant agreements as requiredMaintain open lines of communication throughout shift with other Thunder bay Transitional Housing Program overnight staff including those from other agencies and external contractors (e.G. concierge/security services).Provide crisis intervention to participants and deescalate situations as requiredMaintain participant files including case notes for pertinent data collection, ensuring confidentiality at all times.Perform administrative duties related to case management and service deliveryRespond to internal information requests (phone calls, e-mails, etc.)Assist participants with resources and referrals upon request.Assist day-shift Coordinators with client needs and service supportsCreate supporting materials, resources, and/or presentations as requiredEnsure program delivery is consistent with funding agreements, including community engagement and system navigation supportProgram promotionEvaluate the effectiveness of service and program deliveryLight cleaning dutiesPromotes the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.)Reports all unsafe conditions, hazards or practices,



accidents and incidents in accordance with the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO's policies and procedures and provincial legislation.Performs other job/branch-related duties as requiredQualifications:1 to 3 years of experienceClient service experienceExperience in developing and facilitating presentationsExperience dealing with crisis situations in a professional mannerCollege Diploma (1 or 2 year) in Social Service Work or Youth WorkerKnowledge of homelessness issues and barriers to accessing housing, especially within Metis and other Indigenous populationsAdvanced communications skillsSituational awarenessOrganization skills and time/priority-managementHighly detail-orientedCrisis intervention skillsDemonstrated ability to problem-solve, demonstrate good judgement, and make decisions independently within set processes and proceduresDemonstrated ability to work alone/independently with minimal supervisionPreferred Qualifications:Knowledge of Metis-specific and broader Indigenous policy and research, key challenges, and programsExperience in the delivery of homelessness related programsExperience in youth service, homelessness, street outreach.Demonstrated social services/community supports experienceExperience dealing with confidential informationExperience working in coordinating and delivering community-based programs or projectsAODA StatementThe Metis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Metis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of t6he employment relationship including recruitment and selection.Please email human resources if you require an accommodation during the hiring process.Special Services OrganizationThe Metis Nation of Ontario is a special services organization. All applicants are encouraged to apply. Preference may be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.The Metis Nation of Ontario uses Artificial Intelligence (AI) to help in the screening and assessing of applicants within our Applicant Tracking System (ATS).Job DetailsPay Type: SalaryHiring Min Rate: 49,940 CADHiring Max Rate: 56,930 CAD

📌 009 - Youth Success Coordinator (Alton)
🏢 Metis Nation of Ontario
📍 Alton