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Please note, this posting provides interested individuals with the opportunity to register interest in the position of EMCT. An INTAKE date has not yet been determined, however, QUALIFIED applicants will be contacted as a future starting date is confirmed. This posting again is for GENERAL INTEREST. Also note: Training classes will be provided to successful applicants, with support to become certified.

Emergency Medical Call Taker (EMCT)

BC Emergency Health Services

Langford/Victoria, BC

Upcoming Career Opportunities For SPRING 2027 (date TBC) -Full Time Irregularly Scheduled Emergency Medical Call Taker (EMCT) Trainees In The Following Dispatch Operations Centre

Langford Dispatch Operations Centre (LDOC)

2764 Leigh Road, Victoria, BC V9B 4G1

This posting is for LANGFORD DISPATCH ONLY and is not for the other locations (Vancouver or Kamloops)

You are a calm and decisive individual with a keen interest in health care. You’re a good “phone person” who can listen for what’s not being said, provide clear and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that has you excited! Bring your call‑centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services.

What You’ll Do

The role of Emergency Medical Call Taker (EMCT) is the first point of contact in 911 calls that are directed to ambulance services. Working in a call‑centre environment, the EMCT provides support to the public via telephone in cases of emergency medical situations. Gathering and sharing vital information, the EMCT is the liaison between the caller, dispatch team, paramedic crews, and hospitals. Every day will be different, but during any given shift, the following tasks can be expected:

• Use exceptional customer service skills while remaining calm and focused in stressful, high‑pressure situations, adapting quickly in a dynamic environment


• Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly


• Take a leadership role while actively building relationships with team members and callers


• Actively seek win‑win solutions, at all times, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

To learn more about the EMCT role, please visit: http://www.bcehs.ca/careers/career-paths/emergency-medical-call-taker

What You Bring

Initial Qualifications:

• Completion of Grade 12 or equivalent


• Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training)


• 2+ years’ experience in customer service


• Experience in a call centre is an asset


• Fluent spoken and written English


• Minimum typing speed of 30WPM (net)

Additional Skills & Knowledge

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BCs Declaration on the Rights of Indigenous Peoples Act (2019), and other related reportsCommitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BCs Declaration on the Rights of Indigenous Peoples Act (2019).


• As a strong asset for consideration, we are looking for our successful candidate to have knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti‑racism and accompanying reports (BC DRIPA, TRC, etc.).

Skills

Shortlisted candidates will be invited to complete an online CritiCall assessment. This test will assess several pertinent skills, which will include, but is not limited to:

• Keyboarding and Data Entry


• Listening


• Reading Comprehension

Please note, typing speed is an important skill for working in the Call Centre. Unsure if you can type at least 30 words per minute? You can measure and practice your typing skills here: (https://www.typingtest.com/)

Successful candidates who receive an offer of employment must obtain a satisfactory Medical Assessment, Hearing Test, Reference Check, and Criminal Record Check before their first day of work.

Next Steps In The Recruitment Process

• Shortlisted candidates will receive an email invitation to complete the CritiCall assessment online. To be considered for this position, you must pass this assessment. You will be given up to three (3) hours to complete the assessment.


• Successful candidates will then be asked to complete a pre‑screening personality assessment – this is not an elimination test, but a tool used to determine best fit from our candidate pool.


• Applicants who are shortlisted from these tests will be contacted to come into the centre to complete an observation shift, where you will listen to live calls while paired with an experienced call‑taker. NOTE: BCEHS does NOT reimburse, arrange or organize for travel or relocation. All costs incurred due to travel or relocation are the responsibility of the candidate.


• As a final step, you will be invited to a behavioural based interview

What We Bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province‑wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.






• Access to professional development opportunities through our in‑house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.


• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.


• Generous vacation entitlement


• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Irregular, full‑time

Wage: $34.59 hourly

Location: Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria, BC V9B 4G1

Hours of Work: Work shifts on weekdays and weekends, rotational shifts, statutory holidays as operation runs 24/7, 365 days a year (shifts typically run 2x 12 hour day shifts, followed by 2x 12 hour overnight shifts, then 6 days off)

Start Date: SPRING 2027 (Date pending)

What We Do

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA).

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost‑effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey - one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self‑determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

Please note, this posting provides interested individuals with the prospect to register interest in the position of EMCT. QUALIFIED applicants will be contacted as future intake dates are scheduled as exact dates have not yet been confirmed. Training classes will be provided to successful applicants, with support to become certified. QUALIFIED APPLICANT applications will be automatically considered for future dates.

• If you are an internal BCEHS employee, please wait for official posting via the BCEHS intranet to be considered. Any internal applications via this portal will not be eligible for review