Help business owners get lasting value from Jodie. Own the relationship from the first successful call through renewal and expansion, with a transparent view of what each customer needs to achieve. The work matters. Jodie AI is a UK company building an AI receptionist for busy businesses. Jodie answerscalls, captures the important details and helps owners get back to customers, even whenthey can't pick up themselves. Serve US and Canadian business owners during their working day. Share regional feedback and leave clear handovers for the London team. What you'll own Own a portfolio of business customers, with clear success plans, useful check-ins and an accurate renewal forecast. Use activation, call quality and product usage to spot risk early and agree a practical recovery plan. Grow accounts through the right locations, workflows and integrations, with a clear business case for every recommendation. Bring recurring customer problems to product and engineering, and close the loop when they are solved. What you'll bring Evidence of retaining and growing a B2B SaaS or recurring-revenue customer portfolio. Confidence discussing commercial terms and explaining technical products in everyday language. Sound judgement with

📌 Senior Account Manager (Ottawa)
🏢 Jodie
📍 Ottawa