Reporting to the Coordinator, Training and Development, the Learning Operations Assistant supports the administration and delivery of training and development programs, services, and learning processes. The incumbent administers routine learning requests and learning management system transactions, coordinates training registrations and logistics, maintains training records and documentation, responds to general inquiries, and provides administrative support to learners, managers, and the Training and Development team. The Assistant contributes to a positive learner experience by ensuring training activities are properly scheduled, communicated, tracked, and documented to help ensure the efficient delivery of national learning programs.KEY AND PERIODIC ACTIVITIESThe duties and responsibilities listed below are representative but not all-inclusive:PrimaryAdminister learning requests and routine learning system transactions, including registrations, enrolments, completions, and learning assignments, and maintain learner data and related documentationProvide first-level administrative support for training programs, responding to routine inquiries and escalating technical, policy, or complex issues, as neededMaintain and monitor training records, documentation and administrative data, identify discrepancies, and provide administrative support for training and development verifications, annual reviews, reporting, and compliance requirementsCompile routine training administration data, learner feedback, and completion information, and identify issues requiring follow-upCoordinate logistics for and scheduling of virtual, instructor-led, and in-person learning activities, including communicating with learners, tracking attendance,



and maintaining participant recordsAssist with the maintenance of standard learning resources, guides, templates, and procedures, and recommend administrative updates to improve efficiency and consistencyMonitor learning administration processes and follow up on outstanding registrations, completions, documentation, and compliance-related requirementsProvide administrative support to national learning initiatives and projectsDevelop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholdersOtherProvide administrative support to working groups and committeesProvide administrative support for externally delivered training programs and to third-party training providers, as requiredAssist with the administration of national learning events and activitiesTrack training and development ideas submitted through DCC's innovation programOther duties as assignedSKILLSGeneral and Specific KnowledgeLearning administration practices and customer service principlesLearning management systems and digital learning platformsRecords management and data quality practicesMicrosoft 365 applications and collaboration toolsFormal Education and/or Certification(s) and ExperienceMinimum: college diploma or certificate in administration, business, human resources,



education or related field with three to five years' relevant experience, or the equivalentAbilitiesUse applicable software and operating systemsDemonstrate strong attention to detail and organization skillsCommunicate effectively with learners, managers, and stakeholdersManage numerous priorities within service standardsInterpret and follow procedures and processesDEVELOPMENT AND LEADERSHIPProvide administrative guidance and support to employees and managers about learning processes, systems, and requirementsWORKING CONDITIONSTypical office environment with occasional travel to Edmonton, AB and Ottawa, ON.Check out your benefitsWorking with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market's best benefits packages valued at between 25 and 30% of your salary.Your package includes:Health and Wellness100% employer-paid annual sick leave, and health and dental premiums$400 wellness allowance to help cover expenses such as a gym membership$2,500 for mental health services on top of regular $2,500 paramedical coverageTelus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plansHome and FamilyLife, accidental-death, and short-term disability insuranceEnhanced inConfidence employee and family assistance programMaternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeksFlexible workplace options, including $400 allowance every two years, to support working from homeLeave and RetirementPublic-service pensionComprehensive vacation and other paid-leave plans, along with enhanced travel advantages coverage

📌 Learning Operations Assistant - $59,891 - $77,856 A Year (Winnipeg)
🏢 Defence Construction Canada
📍 Winnipeg