Elevate your career as the Director of Service Delivery with Sparkrock, a 100% remote organization dedicated to societal impact. Lead a high-performing team and drive ERP/SaaS implementations for social benefit organizations.

Sparkrock seeks a Director of Professional Services to manage a $3–5M portfolio and ensure optimal delivery quality. Oversee a diverse team, safeguarding client relationships while navigating budgeting and performance management. Your leadership will be pivotal in reshaping delivery processes and achieving financial milestones in professional services.

Key Responsibilities:
• Own P&L; for $3–5M client portfolio
• Oversee ERP/SaaS implementation projects
• Lead and develop Professional Services team
• Act as senior escalation point for key customers
• Identify delivery and financial risks early

Requirements:
• Bachelor’s in Business, IT, or related field
• 10-15 years in professional services or project management
• 3-5 years in leadership roles within Skilled Services
• Proven track record managing P&L; and client relations
• Based in Canada with travel flexibility

Drive impactful service delivery and lead innovation at Sparkrock.
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📌 Director of Service Delivery at Sparkrock (Quebec City)
🏢 Lever
📍 Quebec City