The Director Anti-Fraud, North America (2LOD/subject-matter expert) position is responsible for overseeing and challenging the fraud risk management strategy across US and Canada segments of Manulife/John Hancock. This role involves guiding fraud prevention, operations, and investigations to ensure alignment with corporate objectives and regulatory standards, particularly in the insurance and asset management sectors. Supporting the Global Head of Anti-Fraud, this individual contributor role is responsible for enhancing Manulife's global fraud risk management program and involves providing strategic oversight and ensuring regulatory compliance across all fraud risk initiatives.

The role is pivotal in developing and implementing comprehensive fraud monitoring programs and involves significant collaboration with cross-functional leaders in technology, information security, compliance, legal, investigative services, audit, and business units.

Position Responsibilities:

Strategic Leadership: In partnership with Global Anti-Fraud colleagues and 1LOD stakeholders, oversee the development and implementation of a fraud risk management strategy, collaborating with business unit leaders and supporting teams across US and Canada. Provide oversight and challenge to ensure fraud risk management practices are robust and aligned with strategic objectives.

Fraud Technology and Scheme Expertise: Utilize comprehensive knowledge of fraud detection and prevention technologies to enhance the organization’s capabilities. Ensure the maturity and effectiveness of fraud detection schemes across insurance and asset management.

Business Integration: Provide oversight and challenge to ensure the Fraud Risk Management framework is embedded across business segments, fostering a proactive fraud risk culture. Support regional and local compliance teams in deploying and overseeing effective fraud management strategies as needed.

Operational Excellence and Crisis Management: Provide oversight and challenge to drive best-practice and ensure the standardization, automation, and process improvements across all markets to strengthen the fraud risk management infrastructure. Provide oversight and challenge to ensure Manulife has appropriate crisis management protocols for significant fraud incidents, ensuring swift and effective responses.

Regulatory Engagement: Cultivate relationships with US and Canada regulators, industry forums, and peer institutions to influence the broader fraud risk landscape. Ensure compliance with international and local regulatory frameworks, maintaining updated documentation for all fraud risk policies and standards.

Risk Management and Governance: Ensure comprehensive fraud risk identification, prevention, and detection across all business units. Recommend process changes to reduce risk exposure.

Required Qualifications:

Experience:



8+ years of experience in Financial Crime and/or Fraud risk management, AML/ATF, compliance, or risk management, preferably in the financial sector.

Strategic Implementation: Track record in designing, developing, and implementing large-scale, standardized, risk management systems and processes.

Global Financial Acumen: Experience with a large financial institution operating globally is advantageous.

Communication Proficiency: Excellent written and oral communication skills, with the ability to articulate complex fraud and regulatory concepts in business terms.

Influencing Skills: Track record of using various persuasive techniques and utilising frameworks to drive changes to business processes and outcomes.

Regulatory Expertise: Experience in supporting regulatory engagement and reporting.

Organizational Skills: Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.

Collaborative Approach: A stakeholder-oriented approach to managing relationships and collaborating across business units and functional departments, with an energetic and service-oriented style.

Hands-on and Results-Oriented: Proactive, results-oriented individual with the ability to balance multiple priorities and projects.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて
マニュライフ・ファイナンシャル・コーポレーションは、“あなたの未来に、わかりやすさを”を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lをご覧ください。

マニュライフは機会均等を是とする雇用主です
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[email protected]までご連絡をお願いします。

Referenced Salary Location
Boston, Massachusetts

Working Arrangement
ハイブリッド勤務

Salary range is expected to be between
$128,550.00 USD - $222,820.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness perks, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)

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📌 Director, Anti-Fraud, North America (Ontario)
🏢 Manulife group
📍 Ontario