## Applications Support Senior Analyst - Asst Vice PresidentApply: Hybrid: Mississauga Ontario Canada: Full time: Posted Yesterday: 26996356As a Senior Application Support Analyst, Assistant Vice President at Citi, you will take ownership of mission-critical production applications, ensuring the stability, performance, and continuous availability that global financial operations depend on. This is a senior-level role with real influence — you will act as a subject matter expert, coordinate across technology and business teams, and directly shape the reliability of systems used by traders, business users, and operations teams worldwide. If you thrive in a fast-paced environment where your technical decisions have tangible impact, this role offers the scope, autonomy, and cross-functional reach to make that count.## Responsibilities* Manage and maintain production application environments, ensuring stability, quality, and performance consistently meet agreed service levels.* Monitor applications continuously across the trading day, perform start-of-day health checks, execute same-day risk reconciliations, and coordinate regional handovers to maintain uninterrupted operations.* Assess the risk and business impact of production incidents, escalate issues to the appropriate technology and business teams in a timely manner, and ensure resolution within service level commitments.* Identify and implement improvements to application stability, efficiency, and effectiveness by leading or contributing to active support projects across these themes.* Partner with development and production support teams to define scope for complex application enhancements, prioritise bug fixes, and coordinate end-to-end release participation from testing through to deployment.* Identify security vulnerabilities and technology risks within the current environment,



communicate their impact clearly, and ensure contingency plans are in place to maintain user availability.* Serve as a subject matter expert and point of escalation for senior stakeholders, interfacing with internal technology groups, vendors, and business users to resolve issues and align on priorities.* Coach and mentor junior analysts, setting standards for technical documentation, operating procedures, and quality of delivery across the team.## Required qualifications & skills* 6 or more years of experience in application support, production systems management, or a closely related technical operations role.* Hands-on experience supporting applications built on cloud infrastructure, including microservices architectures and cloud-hosted database technologies.* Practical knowledge of messaging and event-streaming platforms such as Kafka or Solace, and experience supporting containerised application environments.* Working knowledge of active monitoring tools used to track application health and performance in production environments.* Ability to analyse and monitor IP network traffic, with a solid understanding of web technologies and how they interact within production systems.* Demonstrated ability to lead within a team setting, communicate complex technical information clearly to a range of stakeholders,



and plan and organise workload across multiple concurrent priorities.* Bachelor's degree or equivalent practical experience in a relevant technical discipline.## Beneficial skills & qualifications* Experience leading requirement-gathering efforts across multiple large-scale development projects running simultaneously.* Familiarity with storage and archiving procedures in enterprise production environments.* Background in post-implementation analysis and system design validation following application releases.## What we offer At Citi, you will work in a performance-driven environment where your expertise has a direct and measurable impact on global operations. This role gives you the ownership, influence, and cross-functional exposure that senior technologists look for — supported by the resources and reach of one of the world's leading financial institutions.* A hybrid working model with 3 days in the office and 2 days working remotely, giving you structure and flexibility in equal measure.* Genuine ownership of production stability and improvement initiatives, with the autonomy to make decisions and drive outcomes at a senior level.* Exposure to complex, large-scale systems across a global technology organisation, with the opportunity to broaden your expertise and deepen your specialism.* Access to learning and development programmes that support your continued professional growth and long-term career progression at Citi.* Competitive compensation and a comprehensive perks package designed to support your financial wellbeing and overall quality of life.* A collaborative team environment where your contributions are recognised and your technical leadership shapes how the broader team performs.Apply today to bring your application support expertise to a role where your work keeps critical financial systems running reliably for clients and colleagues around the world.
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📌 Applications Support Senior Analyst - Asst Vice President (Ontario)
🏢 Citibank (Switzerland
📍 Ontario