Felix is seeking a customer support specialist to assist patients via chat and email from Canada. You will work with pharmacy, medical, and logistics teams to guide patients through onboarding, pricing questions, and product details, while leveraging AI tools to ensure accurate, compassionate responses.
A high-volume, patient-first mindset is essential for success in this remote role. Ideal candidates have prior customer-facing experience, familiarity with Intercom Helpdesk, and a background in
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📌 Remote Patient Experience Coordinator (Alberta)
🏢 Felix
📍 Alberta