Elevate your career as a Senior Business Support Analyst with TD in Toronto, Ontario. Focus on driving operational readiness and enhancing the Cloud Data Platform through AI and Azure capabilities.

As a key member of the team, you will modernize support processes and improve customer experience across business segments. Your expertise will drive operational efficiency, streamline ticket handling, and boost stakeholder engagement. The role requires robust problem-solving skills and an understanding of support operations to support our dynamic business needs.

Key Responsibilities:
• Drive Cloud Data Platform adoption across business segments
• Provide end-to-end ownership of support requests
• Modernize support processes through automation




• Document business processes and align with PDLC methodology
• Manage daily operational processes and ensure service level adherence

Requirements:
• Undergraduate degree or technical certificate
• 7+ years of relevant experience
• Knowledge of Azure, AI tools, and automated support
• Proficient in incident tracking tools like Jira
• Strong communication skills for stakeholder management

Utilize your expertise in AI, automation, and support operations to enhance client experiences and drive transformation at TD.
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📌 Senior Business Analyst Cloud Data Platform (Ontario)
🏢 The Toronto-Dominion Bank (Canada)
📍 Ontario