Join ThinkOn as a Service Desk Analyst in North Bay. This hybrid role emphasizes customer support and IT incident management, available for remote work as part of a dynamic team.

The Service Desk Analyst at ThinkOn will coordinate service delivery and manage incidents for customer satisfaction. This position involves monitoring tickets, escalating issues, and ensuring service metrics are met. Candidates should possess excellent communication skills and experience in Information Technology.

Key Responsibilities:
• Monitor and update incoming support tickets consistently
• Liaise with customers, partners, and vendors for information
• Escalate priority issues and maintain communication
• Follow up on ongoing issues and collaborate with teams
• Create documentation of operations processes

Requirements:
• Education or experience in Information Technology
• Knowledge in ITIL/ITSM methodologies
• Experience in Call Centre or Service Centre environments
• Solid analytical and problem-solving skills
• Bilingual communication skills in English and French preferred

Enhance your IT expertise and customer service skills with ThinkOn's commitment to excellence.
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📌 Service Desk Analyst Hybrid North Bay (Ontario)
🏢 Thinkon
📍 Ontario