RQ11500 - Software Developer - CRM - Senior
Posted On 01/10/2026

Job Information
Term 101 days

Assigned Recruiter(s) Shilpi Pal

Job Opening ID 11652

Technology

Number of Positions 1

Work Experience 7-10 Years

City Toronto

State/Province Ontario

M4C

Job Description
Responsibilities:

Required to translate technical systems specifications into working, tested applications.

This includes:

developing detailed programming specifications

writing and/or generating code o compiling data-driven programs, maintaining, and conducting unit tests.

Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.

General Skills:

Experience in programming and analysis; specialized software package support at the specified experience level

Ability to collaborate with IT Professionals throughout the Software Development Life Cycle

Experience in structured methodologies for the development, design, implementation and maintenance of applications

Experience in design, code, test, debug and document applications

Experience in the use of object and/or third generation language development tools

Experience in one or more programming languages

Experience in application design, latest design patters, deployment and troubleshooting

Experience with relational and hierarchical database technologies

Experience in the use of information retrieval packages using query languages

Experience with one or more communications protocols

Experience in structured methodologies for the design, development, implementation and maintenance of applications

Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts

Excellent analytical,



problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills

A team player with a track record for meeting deadlines

Knowledge and experience with programming Internet-ready applications

Knowledge and experience in rapid application development (RAD) methodologies

Knowledge and understanding of Information Management principles, concepts, policies and practices

Experience with middleware and gateways

Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging

Ability to provide post-implementation support and resolve any post-implementation technical issues

Experience conducting design walkthrough sessions with project team

Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Ability to provide user and system documentation as required

Requirements
Experience and Skill Set Requirements:

Must Haves:

Experience with Agile methodologies

Experience with Dynamics 365, Microsoft Power platform, and Azure solution design

Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies

Working knowledge of both low code development and custom development on Dynamics 365

Experience with cloud platforms such as Azure, Dynamics 365, Power Platform

Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.

Experience with custom. Web API development, ASP.NET . .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.





Nice to have:

Prior OPS/Public sector exp.

Skill Set Requirements:

Technical Skills:

Experience with Agile methodologies

Experience with Dynamics 365, Microsoft Power platform, and Azure solution design

Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies

Working knowledge of both low code development and custom development on Dynamics 365

Working knowledge with Dataverse design and development

Working knowledge of development in Azure technologies

Working knowledge of DevOps, task boards, pipelines, etc.

Experience:

Experience with cloud platforms such as Azure, Dynamics 365, Power Platform

Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.

Experience with custom. Web API development, ASP.NET . .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.

Proficiency in all cloud service models: SaaS, PaaS, and IaaS

Certifications in Dynamics 365 and Azure are preferred

Experience with Agile methodologies including using kanban/task boards

Extensive experience developing in Dynamics 365 Customer Service (case management, Knowledge Management, Customer Service Workspace configuration), power platform, power apps (Model-Driven App, Power Pages, Canvas App), Custom PCF controls, development and Server-Side templating language Liquid.

Experience with both low code development and custom development on Dynamics 365

Communication Skills

Robust communication skills to prepare documentation, including but not limited to; reports, reviews, assessments

Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients

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📌 Software Developer - CRM - Senior (Ontario)
🏢 Zohorecruit
📍 Ontario