IT Support Technician
Richmond Hill, Ontario

Amico Corporation, a medical manufacturing company located in Richmond Hill (Hwy 7 & Leslie area), is looking for an IT Support Technician. The successful applicant will be self-motivated and disciplined, with MCP certification, a diploma from an accredited college or university, and at least 2 years' work experience. Must be fluent in spoken and written English.

Duties include but are not limited to:

Manage and support user accounts in Microsoft Active Directory and Entra ID.

Manage user mailboxes and accounts in Microsoft Exchange Online.

Manage and support Microsoft services, including Teams, DNS, DHCP, and file servers.

Manage and support user permissions, as well as user onboarding and offboarding processes.

Install, configure, and support PCs, laptops, IP phones, mobile devices, printers, servers, and CNC equipment.

Install, configure, and troubleshoot hardware and software.

Support Windows Server 2022 and 2025, as well as Windows 10 and Windows 11 environments.

Provide technical support for Microsoft 365 applications.

Assist with the installation, configuration, and troubleshooting of network technologies, including VPN, LAN, WAN, and Wi-Fi.

Troubleshoot and resolve network connectivity issues in Cisco Meraki environments.

Provide technical support for ERP systems, including SAP, BV, and Spire.





Knowledge of the following is required:

Microsoft 365 applications and services.

Microsoft Active Directory and Microsoft Entra ID, including related services such as DNS, DHCP, and print servers.

Microsoft Exchange Online and Microsoft Teams.

Basic knowledge of Cisco and Meraki networking technologies.

Remote Desktop, Remote Assistance, and other remote management tools.

IT service management ticketing systems.

Cisco VoIP technologies.

Wi-Fi technologies and wireless controllers.

VPN technologies and connectivity.

Linux – basic knowledge

Knowledge of network switches, routers, firewall.

Knowledge of Virtualization (storage, servers, workstation)

Key Competencies

Robust customer service and organizational skills

Strong Troubleshooting skills

Must have willingness and ability to take initiative

Preference will be given to candidates with a good understanding of computer networks and an interest in expanding their knowledge and experience in that area.

Regular hours are Monday-Friday, 8:30am-5:00pm.

Salary Range: $45,000 to $55,000

*Salary will be determined based on experience, skills, and qualifications.

*Only selected candidates will be contacted.

*This is an active vacancy and we are looking to fill the role as soon as possible.

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📌 IT Support Technician (Ontario)
🏢 Amico
📍 Ontario