Your next incredible opportunity is just a few clicks away! The Facilities Services Customer Center Operator provides customer service and front line support to the Johnson Controls P3 client site of Humber Hospital with respect to the maintenance and operations of their building(s). Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests. The Dispatch Centre is a critical environment responsible for receiving and dispatching facilities service requests for its clients - 7/24/365. The work environment is fast-paced and client-service focused. To ensure ongoing performance success, Dispatch Centre team members are measured against service delivery metrics.
KEY DUTIES & RESPONSIBILITIES Learns client account details, the service request/work order management systems, the telephony system and JCI Dispatch Centre policies, processes and operating procedures
Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers
Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests
Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties
Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and the communication of information.
Provides customer service support
Participates in program initiatives undertaken by the Dispatch Centre
Maintains confidentiality of client account information and other confidential information.
Conducts work in a professional manner.




May be required to demonstrate Dispatch Centre capabilities to potential and existing clients and to prospective hires by having such people Y-cord into live calls.
May be required to provide training to new Team Members.
Other duties as assigned.
Work Hour Availability Requirements. 7/24/365 environment requiring open availability; rotating 8 or 12-hour shifts. On-call duties may be assigned as needed. Must have open availability to work weekends and holidays as required.
MINIMUM EDUCATION: High school completion plus a specialized technical or business course
JOB-RELATED EXPERIENCE: One year or more
Knowledge & Skills. Demonstrates language proficiency (both verbal and written) in English, including proper grammar, spelling and punctuation. Clear and effective communication skills. Strong customer-service orientation and demonstrated customer-service skills. Must be proficient at typing and navigating the computerized work system while receiving and discussing verbal communication with the client.
HIRING HOURLY RATE: $21.95 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.




Johnson Controls' Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential.
A copy of Johnson Controls' applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.
Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most significant, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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