Elevate customer experiences as the Team Lead for Digital Channels at Enbridge. Oversee web, mobile, chat, and voice strategies while leading a talented team.
In this full time role, you will drive the evolution of customer engagement through cutting-edge digital strategies across multiple channels. Your leadership will guide product owners and analysts, focusing on customer-centric solutions that enhance accessibility and usability. With a commitment to collaboration across Canada and the US, you’ll oversee digital initiatives from planning to post-launch validation.
Key Responsibilities:



- Lead development of a multichannel digital roadmap - Oversee multiple digital initiatives from planning to launch - Implement channel adoption strategies to enhance self-service - Evaluate technology trends for customer experience innovation - Build partnerships across various business functions
Requirements: - Six+ years in digital transformation leadership - Proven experience in customer experience initiatives - Familiarity with agile delivery approaches - Data-driven decision-making skills - Ability to influence stakeholders across regions
Transform customer journeys with your leadership and digital expertise at Enbridge.#J-18808-Ljbffr

📌 Digital Channels Team Lead At Enbridge Winnipeg
🏢 Enbridge
📍 Winnipeg