Become a key ambassador at Germain Hotels as a Guest Service Agent. Your curiosity and attentiveness will enhance every guest's experience while ensuring smooth operations during their stay.

As a Guest Service Agent, you will play a crucial role in welcoming guests and managing their requests. Checking in and out, responding to inquiries, and resolving any issues with care and professionalism are integral to this position. Collaboration with various departments ensures that personalized services meet guest preferences.

Key Responsibilities:
• Manage check-in and check-out processes smoothly
• Respond creatively to guest requests and enhance their experience
• Handle inquiries via phone, email, and in person
• Proactively resolve guest concerns and issues
• Collaborate with departments for personalized guest services

Requirements:
• Diploma in Hospitality, preferred
• Solid oral and written communication skills
• Customer service orientation with a positive demeanor
• Ability to manage difficult situations calmly
• Familiarity with OPERA PMS is a plus

Elevate guest experiences with your communication and problem-solving skills at Germain Hotels!
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📌 Guest Service Agent at Germain Hotels (Quebec City)
🏢 Germain Hotels group
📍 Quebec City