One Piece IT(OPIT)providespersonable,fully managed IT support services for our clients.Whichincludesa full line up of solutions ranging fromHardware andSoftware support, Cloud Services,andWebsite &Applicationdevelopment.Within; the core of all these services isensuring our teamhas ourclientsin mind andismeeting their needs.
As one of ourHelpdeskTechnicians,you will bethe first contact ourclientswill interact with. You willbe responsible forproviding technical support forbasic network, server,and personal computing environmentsforCustomers.Analyze, document,and provide technical solutionsfor IT environments.Perform supply chainmanagement duties.
Key Responsibilities: Client Consultation: Providefriendly and knowledgeable support for clients over the phone, email, and text messaging
Technical Troubleshooting: Resolvecomputer,account creation/deletion,fileaccess, and otherlower impacting clientissuesin a timely manner.Consult user guides,forums,technicalmanualsand otherknowledge resourcesprovided from manufacturers toassistwith troubleshooting issues
Judgement: Identifyin a timely mannerwhen to elevate issues to a higher tier
Ticket Management: Ensureproper technical notesand classificationhave been documentedinto the ticketing system
Documentation: Providedetaileddocumentationfor clienttrainingand guidance
Technical Setup: Assistfield team with base configurations for clientequipmentensuring proper installation ofoperating systems, andappropriate software.
Procurement: Aidewithproduct solutioningto aid procurement teamforpurchasesofsoftware, hardware and other IT supplies andmaintaininventory records and listings ofclient andOPIT assets
Vendor Management: Work with vendors tomanage andresolve complexITproblems.
Confidentiality: Maintainconfidentialitywith regard tothe information being processed,storedor accessedin client orOne PieceIT systems.
Team Player: Work as a team member with other technical staff,



such asdevelopersor fieldstaff,to ensureunified service to the client.
Other duties as assigned.
ADDITIONAL RESPONSIBILITIES Assistpersonnel of other departments as atechnicalresource
Assistin the installation of hardware and softwareduring projects
Responsibilities may requirescheduledevening and weekend work in response totheneeds of the systems being supported.
Police clearance may berequiredbased onclient policies.
Qualifications: ProficientEnglishreading,writingand communicationskillsrequired
Ability tomaintainand troubleshootIThardware, software, and peripherals.
Ability to develop and write systems andapplicationdocumentation and guides for users.
Ability todeterminecomputer problems and coordinate hardware and/or software solutions.
Ability to develop systems solutions for operational problems.
Ability to learn and support newITcomponents.
Ability to multi-task
Must be ableto workwith usersusinginterpersonal skills.
Able to lift and carry up to 50lbs
Must be able to travel tothe office, work from homeconsiderations will be considered after training and probationary period
Experience or training with managing Microsoft 365.
Diploma orbachelor’s degree in information technology, Computer Science, or a related field.
Environment-specific certifications such as CCNA,Microsoft Certifications(AZ-900, SC-900, MD-102),A+ certification,VCP-DCV, ITILv3 or v4, considered to be an asset.
Experienceas aHelpdesktechnician, preferably in an MSP workplace.
Opportunities for professional growth and development.
Opportunity for a full-time role
Collaborative and supportive work environment.
At One Piece IT, we believe technology should make life easier for our clients. We are looking for individuals who are passionate about problem-solving, eager to learn, and committed to delivering exceptional customer service.
We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

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📌 Helpdesk Technician - Calgary, AB (Alberta)
🏢 One Piece IT
📍 Alberta