Join Okta as a Senior Developer Support Engineer focused on Builder Experience and customer integration. Drive solutions for AI and identity technologies while ensuring a seamless service experience.

In this hands-on role, you'll engage with customers, ISVs, and partners to resolve complex technical challenges. You will provide advanced support for Okta’s secure identity platform, including SDKs and various protocols like OAuth, OIDC, and SCIM. Leverage your builder mindset to enhance customer experience and identify recurring issues for further development.

Key Responsibilities:
• Take ownership of complex customer support issues
• Reproduce sophisticated issues and draft bug tickets
• Recommend best practices and robust workarounds




• Create knowledge articles for self-service resolutions
• Advocate for customers’ technical needs with cross-functional teams

Requirements:
• BA/BS/MS in Computer Science or related field
• 4+ years in developer support or related roles
• Proficient in C#, Java, Python, or JavaScript
• Hands-on experience with RESTful APIs and cloud applications
• Familiarity with AI development tools like Claude

Bring your expertise in developer support and identity technology to Okta's Builder Experience team.
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📌 Senior Developer Support Engineer at Okta (Ontario)
🏢 Okta
📍 Ontario