MyChart Help Desk Administrator Care Exp, Quality & Safety(Job Id 17141) Job title: MyChart Help Desk Administrator Care Exp, Quality & Safety Job ID: 17141 Site: CA:ON:Toronto:St. Michael's Hospital Category: Work type: Full time Permanent Date posted: September 22, 2026 Salary range: Shift/ hours of work: Description The MyChart Help Desk Administrator supports patients and staff in navigating the MyChart portal through Epic. This includes responding to phone calls, emails and walk-ins from patients or family members. This role is part of the larger Care Experience, Quality and Safety department which supports the organization’s commitment to achieving quality together and the best care experiences for our patients and families. The department is comprised of multiple teams who support care experience measurement and improvement, quality, patient safety, patient relations, digital care experience, MyChart support team,



patient and family partnerships, interpreter services and visitor services. The MyChart Help Desk Administrator will be providing just-in-time support to questions and issues patients/families may be experiencing when accessing or navigating the MyChart portal. This role will also support staff who may have questions about MyChart that arise from their interactions with patients. The MyChart Help Desk Administrator will also be responsible for escalating urgent concerns to the appropriate leader or team when they are unable to address the issue. The role is crucial to ensuring patients and staff are able to navigate the MyChart patient portal and contribute to a positive patient experience. RESPONSIBILITIES: Assist patients with activating a MyChart

📌 Mychart Help Desk Administrator Care Exp, Quality & Safety (Toronto)
🏢 St. Michael's Hospital
📍 Toronto