Elevate customer service with LG as an HVAC Technical Support Trainer in North York, ON. You'll provide expert support and training for service partners in a hybrid work environment.

This permanent full time position focuses on assisting Authorized LG Service Centers across Canada. As a Field Service/Technical Support Representative/Trainer, you will bring at least five years of HVAC experience, delivering high-level technical assistance and handling inbound inquiries. You will also document field quality issues and support parts inquiries while creating instructional articles and videos for publication.

Key Responsibilities:
• Handle inbound calls from Authorized Service Providers
• Provide technical expertise to resolve field issues




• Review and approve Return Authorization requests
• Document and report field quality issues
• Test and troubleshoot problem equipment in the lab

Requirements:
• Minimum 5 years servicing HVAC products
• Refrigeration License 313D and G2 license preferred
• Strong communication skills, verbal and written
• High School diploma or Skilled Trade Certificate
• Must have a valid driver's license

This role offers you a chance to enhance your technical skills while contributing to LG's commitment to customer satisfaction.
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📌 HVAC Technical Support Trainer at LG (Ontario)
🏢 LG electronics
📍 Ontario