Join Global Benefits as an IT Coordinator in Toronto, where you will assist customers with technical issues and enhance their experience with our services. This role demands strong communication abilities and technical expertise to support end-users effectively.

As an IT Coordinator, you will engage with customers through various channels, resolving inquiries and technical problems. Your role will involve analyzing and troubleshooting hardware, software, and network issues while maintaining updated product knowledge. With your customer-centric approach, ensure effective solutions and documentation of technical interactions.

Key Responsibilities:
• Respond to inquiries via phone, email, and chat
• Provide accurate solutions to technical issues




• Analyze and troubleshoot hardware and software problems
• Document customer interactions thoroughly
• Contribute to knowledge base articles

Requirements:
• College diploma or degree in Information Technology
• Knowledge of MS Office 365 and SharePoint
• Robust technical aptitude and problem-solving skills
• Experience in technical support preferred
• Familiarity with help desk software and ticketing systems

Bring your skills in technical support and communication to foster customer satisfaction at Global Benefits in Toronto.
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📌 IT Coordinator at Global Benefits Toronto (Ontario)
🏢 Ascension Benefits
📍 Ontario