Elevate client relationships as a Strategic Technical Account Manager at F12, focusing on integration and customer value. Collaborate with technical teams to enhance service delivery and renewals.
In this role, you will report to the General Manager and manage approximately 30-35 top-tier accounts. Your focus will be on analyzing client challenges and proposing tailored solutions, thereby ensuring a seamless experience for F12's flagship clients. Building trustworthy relationships, you will advocate for clients' needs internally while also presenting tailored roadmaps for successful outcomes.
Key Responsibilities:
• Build meaningful business relationships with key F12 accounts
• Analyze client challenges to propose effective solutions
• Consult on key business decisions during planning sessions
• Advocate for clients within F12 and resolve escalations
• Facilitate client education on F12 processes and services
Requirements:
• Solid business knowledge and IT understanding
• Technical training or relevant experience required
• Capable of technical discussions with stakeholders
• Proven ability to develop lasting client connections
• Strategic thinker with strong communication skills
Leverage your technical skills and customer insight to drive success in account management at F12.
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