Member Experience Supervisor (Internal Posting)
Full-Time Permanent Management Chilliwack, BC, CA

4 days ago Requisition ID: 10799

Date Posted: September 29, 2026

Position Title: Member Experience Supervisor

Location: Cheam Leisure Centre (45501 Market Way, Chilliwack, BC V2R 0P2, Canada)

Term: Permanent , Full Time

Hours: 35 hours per week

Shift: Tuesday to Saturday schedule; includes Friday's from 12-8pm

Start Date: November 1, 2026

Salary: $60,000 - $63,500 per year plus full advantages package

Reports To: Center Manager

Nature & Scope
The Member Experience Supervisor’s primary focus is on membership growth, retention and overall member experience. The Member Experience Supervisor will be responsible for delivering on our promise of excellence and setting a new standard for YMCA service. All Member Experience staff are responsible for providing exceptional service to members and guests of the YMCA and will follow the practices outlined in the YMCA Core Values

Major Responsibilities

Develop and implement sales strategies to increase membership enrollment and drive revenue growth, including targeted promotions and outreach efforts

Implement retention strategies to foster member retention, including personalized follow-ups, member engagement events, and other campaigns

Implements systems that achieve and sustain membership service excellence throughout the membership centre

Serves as the facility champion and lead trainer for the YMCA 7 Steps to Selling employee training program, ensuring the implementation of the membership sales and service standards

Collaborate with the YMCA BC’s Membership Alignment Workgroup to implement sales and service initiatives

Uses established systems and structures to record and report on member satisfaction, interest trends, and activities

Provides role and program specific orientation and training to new employees and volunteers

Coaches,



develops, and supports employees and volunteers to achieve excellence in service delivery

Responsible for leading the membership department and staff team to include high volume of daily service, scheduling for all member experience staff (including fitness and membership areas)/shift coverage, additional tasks given to the department and all associated administrative duties

Provides ongoing management of employee and volunteer performance and completes reviews within required process timeframes

Deals with performance issues using the required steps in the discipline process, up to and including termination

Attend staff meetings, planning sessions and training events as required

Qualifications

University degree or college diploma in related field

Minimum four years related experience

Experience in health, fitness and recreation preferred; Fitness Certification an asset

Experience in sales an asset

Experience with Non Violent Crisis Intervention an asset

Demonstrating sensitivity to both visible and invisible aspects of diversity through an intercultural lens/perspective

Proficient with Microsoft Office (Excel, Word, PowerPoint)

Strong communication skills with an emphasis on persuasive marketing

Current Standard First Aid and CPR‑C & AED certificate

Access to vehicle for regular travel within the Lower Mainland and Fraser Valley





Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date

3 professional references

About YMCA BC:
By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.

Application Deadline: October 4, 2026

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📌 Member Experience Supervisor (Internal Posting) (British Columbia)
🏢 Kamloops Y
📍 British Columbia