You own what happens after the deal closes. Onboard SE teams onto seRevel, get them using it every week, and make renewals a non-event. Nearly all our customers come from SEs telling other SEs, so retained, happy customers are the growth engine. That makes this a growth role, not a support desk.

What you will do

Onboard new SE teams end to end: workspace setup, integrations (Salesforce, Slack, Teams, Jira, Gong), customer portals, and their first POCs live in the platform

Drive adoption after go-live. Know which teams use seRevel every week, which ones went quiet, and why. Get them onto AI insights and AI coaching, not just status tracking

Own renewals and expansion for your accounts, from the first check-in to the signed order

Run business reviews with SE leaders using their own POC data and use-case intelligence, so the value is theirs, not our slides

Feed what you hear back into the product with evidence, not anecdotes. Shape the roadmap with real customer demand

Turn happy customers into references and referrals,



and hand Sales the stories that close the next SE team

Build the CS playbook from scratch: onboarding paths, health signals, escalation rules

What we are looking for

Several years as a Sales Engineer or SE manager. If you came up through customer success, it was for technical teams and technical products

You've run or managed POCs and know why they succeed or fall apart

You do your own admin work in SaaS tools: CRM, Slack, ticketing, integrations. No ticket to Engineering for a field mapping

You can read usage data, spot a churn risk early, and act on it

Clear, direct writing and speaking. You can run a room of SE leaders

Nice to have

Led an SE team and rolled out a current tool to it

Carried a renewal or expansion number

Hands-on with Salesforce reporting or Gong

Early-stage startup experience where you built the process instead of inheriting one

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📌 Customer Success Manager (Quebec City)
🏢 seRevel
📍 Quebec City