Lead the Contractor Network with CAA Atlantic in Dartmouth, Nova Scotia. This pivotal role requires strategic leadership to enhance roadside services and partner performance across Atlantic Canada.

As Director, Contractor Network, you will shape the future of roadside and repair partners. Collaborating closely with the Vice President of Operations, you’ll drive multi-year strategies that ensure service excellence and member safety. Your extensive leadership experience will oversee a network of over 200 service providers and improve operational efficiencies.

Key Responsibilities:
• Develop and execute strategies for contractor network evolution
• Ensure high-quality service delivery through performance management
• Implement digital tools to enhance member experience




• Strengthen partner engagement through training and feedback
• Negotiate contracts and manage budgets effectively

Requirements:
• Minimum 10 years of leadership experience in operations
• Robust background in service delivery networks or automotive industries
• Proficient in KPIs and performance improvement strategies
• Excellent communication and problem-solving skills
• Bilingual capabilities in English and French are an asset

Drive excellence in roadside assistance services and partner collaborations at CAA Atlantic.
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📌 Director, Contractor Network at CAA Atlantic (Nova Scotia)
🏢 Meridia Recruitment
📍 Nova Scotia