Job Details
Not Specified Deskside Technician II Schomberg,ON Posted:9/30/2026 Job Description Job ID#: 65071
Job Category: Not Specified
Position Type: Full Time
Duration: 12 months
Shift: 2
Remaining Positions: 1

Position: Dedicated Onsite Support
Hours of Work: Onsite approximately 40 hours per week during normal business hours and afternoon shift 3:00pm to 11:30pm.
Initial few weeks training: Onsite approximately 40 hours per week during normal business hours and morning shift 6:30 a.m. to 3:00 p.m. What will you do? Supporting IT equipment in large corporate setting
Desktop/laptop tech support (Mac and PC)
Windows 7/10 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned
What do you need to succeed? Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Able to uphold a positive attitude at all times,



even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and robust personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize and organize multiple tasks
Desired Characteristics A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma
Job Requirements Details:
The onsite resource would primarily provide Level 1 / Level 2 support, including: Windows PC/laptop troubleshooting and basic hardware support
Microsoft 365 and general business application support
User setup, workstation installation and equipment replacement
Printer troubleshooting, including office and industrial/label printers
Barcode scanner and shop-floor device troubleshooting
Basic LAN, Wi-Fi and network connectivity troubleshooting
Support for shop-floor PCs and terminals
Basic mobile device/peripheral support
IT asset tracking and equipment management
Ticket creation, documentation and follow-up
Coordination/escalation to Astemo regional/global IT or the provider's Level 2/3 technical resources when required
Experience supporting manufacturing environments and production-related IT equipment would be considered an important qualification.#LI-MA! #LI-ONSITE
Pay Range: $ 27.00 - $ 30.00

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📌 Deskside Technician II (Ontario)
🏢 Smartsearchonline
📍 Ontario