Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstarfocuses on helping people after experiencing a fire, flood or other structural trauma to their home/business.

We love taking part in community events and are pleased to help our furry friends by sponsoring the BCSPCA. We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers.

We take good care of our team too! We like to have fun and celebrate our success with things like popcorn Fridays.

Position Overview
This role is responsible for answering inbound calls and emails from new and existing customers and handle new jobs as required, using their strong communication and excellent customer service skills. This includes entering current claims, escalating emergencies and dispatching staff. This role is all about being exceptional with customers and supporting job efficiency.

Our call center operates 24/7 and has a variety of shifts, including day, afternoon and graveyard shifts on weekdays and weekends. Some overtime and flexibility to work early or late may be required on a periodic basis.

Duties and Responsibilities

Receive and record new jobs and after hours calls accurately into on-line Call Log

Answer the telephone and direct the calls/messages in a friendly and professional manner

Receive recent jobs via phone and email, assign to Project Management Teams

Enter and maintain accurate and complete job file information and date milestones in our project management software and online communication platforms

Assign and send work orders to internal and external trades

Dispatch technicians as directed

Distribute and track keys

Document Filing/Scanning/Uploading





Provide outstanding customer service to both internal and external customers

Monitor surveillance cameras for Head Office & Branch Offices and respond accordingly

Responsible for keeping common areas tidy and stocked

Time off relief for Call Centre Attendant

Ensure that self and others adhere to Canstar’s health and safety practices and procedures

Ensure good housekeeping is kept to perform work safely and efficiently

Understand safety policies and protocols

Ensure that self and others on site are wearing all required PPE, when required

Who we are looking for:
A personable and well-organized individual with outstanding customer service skills is a match made in heaven for a the CanstarCall Centre Attendant. Experience working in a fast-paced environment focused on internal and external customer service will have you off on the right foot for this position. Other key attributes of a future CanstarAdminare:

1+ years of strong administrative, clerical and customer service experience

1+ years of experience in a high-volume administrative role would be a benefit

Experience in the construction, restoration, or insurance industry is considered beneficial

Ability to accurately type 40 words per minute

Ability to communicate effectively in English both verbally and in writing

Ability to deal with difficult customers/clients on the phone and defuse a situation

Ability to multitask, prioritize and think critically

Ability to see the big picture and work in a constant changing environment

Ability to work in a team environment and independently

Experience with Microsoft Dynamics is considered an asset

Perks of working for Canstar…

Extended health and dentalbenefitsfor you and your family

Great companycultureandcareeradvancementopportunities

Industry-related Tuition Reimbursement (50% - 100% of tuition costs!)

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📌 Call Centre Attendant (British Columbia)
🏢 Canstar Restorations
📍 British Columbia