Position Title: Medical Office Assistant
Program: West Ottawa HART Hub
Department: West Ottawa HART Hub
Reports to: Director, West Ottawa HART Hub
Type: On-call
Pay Scale: $23.364/hr to $27.489/hr
This position is an existing vacancy.
Who are we? Pinecrest-Queensway Community Health Centre is an creative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve.We work in partnership with individuals,families,and communities to achieve their full potential, payingparticular attentionto those who face barriers to care due to race, gender, income and/or ability.PQCHC is an equal opportunity employer and values diversity in its workforce.If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.
The West Ottawa Homeless and Addiction Recovery Treatment (HART) Hub (WOHH) is a new collaborative initiative being driven by seven core partners and led by PQCHC, with support from more than 20 organizations across the region. The HART Hub will provide safe, low-barrier and judgement-free access to a full continuum of services for people in need of support with their substance use health. This continuum will include primary care, addiction medicine, withdrawal and treatment services as well as housing support, peer connection, and access to social services. The West Ottawa HART Hub will operate out of two locations: a main location housing a walk-in clinic and withdrawal management and a secondary location housing the residential stabilization and treatment services.
Job Summary: The West Ottawa HART Hub Medical Office Assistant (MOA) will be responsible for medical reception, administrative support and records management services for the Hub.
The position will be based at the HART Hub’s Walk-in Clinic which will offer addictions medicine, primary care, peer support, housing-based case management, and social services. This site will also serve as a diversion location for paramedics responding to non-urgent substance use health calls.
The MOA will work as part of an integrated inter-qualified team composed of both PQCHC and partner agency staff.
During the start-up phase of the WOHH,



the MOA will provide administrative support to the Director and project partners.
Job Specific Responsibilities: Direct Client Service Greets clients in a welcoming, patient, non-judgmental fashion, and screens appropriately for infection prevention and control
Registers and checks client into EMR schedule
Schedules in person, phone or virtual appointments with clients and cultural interpreters via EMR, and ensures clients are aware of their appointments when needed
Notifies clients of cancellations or changes to appointments; completes rebooking as needed
Answers clinic phone line calls: provides information, records messages into EMR and/or redirects as appropriate including redirecting triage calls to Registered Nurses
Administrative & Records Management Creates, verifies and updates client information in the Electronic Medical Record (EMR)
Processes incoming mail and faxes, uploading and directing documents via EMR as needed
Processes requests for transfer of medical records, prepares and sends health care information as requested and records passwords in EMR as needed
Processes 3rd party billing as per OMA guidelines
Checks and processes EMR MOA message inbox regularly
Responds to urgent request from Providers and assists them with tasks such as faxing and scanning prescriptions and documents, and calling clients for pick up
Scans and uploads documents into EMR as required
Utilizes secure messaging communication system with clients
Processes referrals through the EMR (includes internal, external and e-referrals)
Requests consult notes, test results and other client’s information from hospitals and specialists’ offices
Updates the EMR address book
Orders and maintains clinic and exam room supplies inventory, consulting with an RN as necessary.
Ensures exam rooms are cleaned,



tidy and well stocked with extra attention to cleanliness as per clinic guidelines.
Reprocesses equipment (collects, washes, packages and sterilizes instruments) in accordance with the Centre’s policies and procedures and incorporates infection control best practices.
Performs all other Medical Office Assistant procedures outlined in WOHH Policies and Procedures Manual.
Teamwork and Collaboration Attends team, general staff and other meetings as requested.
Provides health promotion activities as appropriate to the position.
Supports with new Medical Office Assistant training and onboarding.
Other Ensures client confidentiality is always maintained during interactions with clients and staff
Carries out opening and closing procedures of MOA clinic area
Ensures cleanliness and organization of MOA clinic area
Works flexible hours which will include some evening and weekend hours. I
Follows Infection Prevention and Control practices related to routine practices and additional precautions
Performs other related duties as assigned
Qualifications Secondary school diploma and medical secretarial training
Bilingual preferred (English and French). Fluency in any other language would be an asset.
Experience using Electronic Health Record systems
Proficiency in typing, word processing, and data entry
Proficiency in the use of Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, SharePoint, Teams)
Two to three years medical reception and/or basic records management experience in a clinical setting
Experience working with multidisciplinary teams and with community partners
Experience dealing with the public in a mature manner
Experience working with diverse populations, including individuals who are unhoused/living with mental illness and/or substance use; newcomers; Black, Indigenous, and racialized communities; trans and 2SLGBTQIA+ individuals.
Strong communication and interpersonal skills
Ability to work flexible hours, including evenings
We recognize the value of lived experience related to substance use health, mental health, and/or homelessness. Applicants are encouraged—but not required—to self-identify in their application materials.

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📌 Medical Office Assistant - On-call (Quebec City)
🏢 Pinecrest-Queensway Community Health Centre
📍 Quebec City