Description
People Management

vLeads by example and demonstrates the importance of treating every team member and guest with respect

vAssists the Restaurant Manager in recruitment and retention strategies

vReacts immediately to issues requiring attention during the shift

vProvides ongoing, specific direction to team members

vEncourages an exciting andfun work environment while motivating team members to meet goals

vTrains, orientates and monitors new team members, using PTS and feedback binder

vReports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)

vAssists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management

vLeads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members

vResponds to guest in a friendly manner while maintaining an appropriate sense of urgency

vResponds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations

vAssists in the running of company-wide incentive programs

Operations Management

vDisplays knowledge of and works in compliance with applicable legislation

vComplies with and enforces all Tim Hortons operating standards

vEnsures that all product and packaging is properly merchandised and stocked

vResponsible for shift cash procedures

vMaintains operational efficiency through use of positioning charts

vSupervises team members to ensure primary and secondary duties are completed





vEnsures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)

vKeeps current on all new information on Portal or available through Townhall meetings

vAssists the Restaurant Manager in driving sales and transactions during their shift

vCompletes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)

vEscalates to management any issues and or problems

Health & Safety

vWorks in compliance with the occupational health and safety legislation

vKnows, understands and follows safe work practices and procedures

vUses or wears personal protective equipment or clothing as required

vReports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner

vDoes not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

vEnsures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents

Requirements
Minimum 1 year experience

Company Information
Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible workplace where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

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📌 Afternoon Supervisor (Ontario)
🏢 Tim Hortons | Fast Food
📍 Ontario