Job Responsibility:

Job Overview:

We are seeking a skilled Telephonist to join our team. As a Telephonist, you will be responsible for handling incoming calls, providing exceptional customer service, and assisting with administrative tasks. The ideal candidate will have excellent phone etiquette, strong organizational skills, and the ability to multitask effectively.

Duties:

- Answer and direct incoming calls in a professional and courteous manner

- Provide information to callers and assist with inquiries

- Transfer calls to appropriate departments or individuals

- Take detailed messages and relay them promptly to the appropriate person

- Schedule appointments and maintain appointment calendars

- Assist with administrative tasks such as data entry, filing, and proofreading documents

- Maintain confidentiality of sensitive information

- Handle customer complaints or concerns with empathy and professionalism

- Perform other duties as assigned

Qualifications:

- Previous experience in customer service or a similar role is preferred

- Excellent phone etiquette and communication skills





- Strong customer support skills with the ability to remain calm under pressure

- Familiarity with medical office procedures is a plus

- Proficient in using computerized systems for data entry and record keeping

- Organizational skills with the ability to prioritize tasks effectively

We offer competitive pay based on experience and qualifications. This is a full-time position with opportunities for growth within our organization. If you are a detail-oriented individual with exceptional customer service skills, we would love to hear from you. Apply today to join our team as a Telephonist!

Job Type: Full-time

Perks:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- VRSP

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Education:

- Secondary School (preferred)

Experience:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Language:

- French and English (required)

Work Location: In person

Expected start date: 2024-05-27

📌 Telephonist (Quebec)
🏢 Optique Donnelly
📍 Quebec