Enhance your IT client services career as a Help Desk Technician with the City of Thunder Bay. This position supports Corporately-managed software and IT training while maintaining communication excellence.You will assist clients with Tier 1 support, collaborate with CIT partners to resolve issues, and document all resolutions in the Call Management System. Under the guidance of the Help Desk Analyst II, you will ensure service standards are met while providing timely communication with clients about their queries.Key Responsibilities:Resolve Tier 1 support calls effectivelyDocument and manage client support communicationsEnsure adherence to service delivery standardsPerform backup media processes and loggingDeliver basic IT training materials and sessionsRequirements:Degree or diploma in computer science or equivalentExcellent oral and written communication skillsProven problem-solving and analytical abilitiesFamiliarity with desktop software and applicationsMust have shift work flexibility and provide transportationElevate your IT support skills by providing exceptional client service and technical assistance to the City of Thunder Bay.

📌 Help Desk Technician At City Of Thunder Bay (Alton)
🏢 City of Thunder Bay
📍 Alton