Duties and ResponsibilitiesSkills & QualitiesExcellent time management & organizational skillsExcellent communication skillsStrong problem solving skillsPrevious experience an assetComputer skills an assetKnowledge of Ottawa & areaQualities:Professional in appearance and demeanorDedicated to Customer ServiceCommitted to qualityPatient and tolerantReliableFriendly and engagingOutgoing personalityNon Judgmental and unbiasedJob Duties:Provide outstanding customer service to our guestsCommunicate with team members across all departmentsBe up-to-date with all hotel communicationCheck guests in and out of the hotelPerform Switchboard dutiesCreate, modify, and cancel hotel reservationsHandle and balance financial transactions (cash, credit, debit, vouchers, etc...)Maintain guest recordsBe familiar with all room types and ratesResolve guest complaints and inquiriesRespond to emergency situationsRepresent the hotel in a positive & professional mannerDirect guests to events taking place in the hotel and within the cityKeep lobby and back office clean, uncluttered, and organizedDocument guest complaints & emergency situations and communicate with managementRecommend hotel products and services to guestsAssist with guest luggage and storage when requiredBe aware of all emergency proceduresPerform administrative duties (photocopying, scanning, faxing, etc...)Perform other duties assigned by the Front Office ManagerWork Requirements:Unrestricted hoursAble to continuously stand, bend,



and liftDress in complete uniformBe on duty at the start of your shiftAttend Department meetingsParticipate in training as requiredFollow all policies and procedures set forth by HiltonAble to work quickly and efficientlyRepetitive computer useFollow all hotel and department standards as set forth by HiltonMinimum Qualifications:Bilingual-English and FrenchCustomer service experienceAble to handle customer complaints in a qualified & courteous mannerPrevious Front Desk experience is an assetHospitality Management education an assetWorking knowledge of computersMinimum Grade TwelveWhy Concord?Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord's associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we existIf you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

📌 Part Time Guest Service Specialist-Hilton Garden Inn & Homewood Suites Ottawa Downtown (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Concord Hospitality Brand
📍 Riviere-des-Prairies—Pointe-aux-Trembles