Why Meridian?At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.Why Meridian?At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.Find our story here: About MeridianOur Retail Banking Practice:Our vision is to be recognized as the financial institution that has the most local impact, supported by a purposeful value proposition to our Members.We have a passion for ensuring we maintain our tradition of exceeding Member expectations and helping them achieve their best lives. We deliver advice-based banking while providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial goals.Our Retail teams work alongside our partners in Wealth, Small Business, and Mobile Mortgage Specialists to support our Members' holistic financial growth.As a Financial Services Representative:As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In this role, your primary responsibilities will be to understand the financial needs of our Members and provide the appropriate advice and recommendations. As a member of the branch sales and service team, the primary responsibilities for this position will be to understand the financial needs of our Members and provide the appropriate advice and recommendations.This will include completing front line transactional services to support our Members day to day banking, as well as an opportunity to grow by fulfilling advisory sales role such as opening new accounts, offering credit, deposit, identifying opportunities for wealth referrals, as well as positioning Meridian's products and services to add value to our Members financial well being.With your growth mindset you are adaptive, resilient, resourceful and creative. Seeking and receptive to feedback to continuously improve and learning from successes and mistakes. As part of our collaborative team, you are highly engaged and communicate thoughts and ideas in a respectful environment. We value diversity of thoughts and promote inclusion. As you take initiative and accountability you are joining a team that provides autonomy to get things done and will be accountable for a variety of support functions within the branch.Must have a passion for Member Experience, ensuring that Meridian maintains its tradition of exceeding Member expectations and "Bringing the Member Experience to life".The Financial Services Representative will work alongside and align financial strategies and activities to support Meridian's internal business partners – Wealth, Small Business, Mobile Mortgage Specialists to ensure value added delivery of Member centric products/solutions.In addition, this role will be responsible for meeting and exceeding specific individual goals and contributing towards team-based business results. This role is expected to proactively engage in revenue generating and sales-based activities, foster and deepen Member relationships and refer business to other channels.Employee ExperiencePart of an engaged team that is aligned to key business drivers and delivering on outcomes.Is Highly EngagedDemonstrates empathy with colleaguesCommunicates thoughts and ideas openlyRespects others and their opinions/ideasValues diversity of thought and promotes inclusionBe a highly engaged team player working co-operatively with your peers within the branch and across Meridian including corporate office and other Member Experience partners.Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for MeridianActively participate and support the team in the planning process, assisting with implementation and providing feedback.Continued individual learning and development to align with Meridian core competencies and values while delivering on action plans aligned with Employee Engagement results.Advocates for the branch, advances innovative thinking amongst team, and promotes an entrepreneurial growth mindset.Act as a trusted partner to build, develop and maintain internal relationships within the Member Experience teams and cross-functional departments, to ensure alignment for achievement of Meridian's Retail Experience goals.Participates and leads branch activities in support of expanding the Member relationship and growing share of wallet including growing our Digital Ambassador Program.Member ExperienceDelivers an exceptional Member experience and offers insights to continually grow our Member Experience.Serves Members with excellenceDemonstrates patience in difficult situationsShows empathy to Members' perspectivesUnderstands how Meridian's products and services can add value to our MembersProvide a superior Member experience through the identification and promotion of products and services. Where appropriate provide qualified referrals based on the needs identified through proactive probing.Works with the Branch leadership, to champion and implement corporate strategies and programs for the branch.Ensure proper due diligence by posting all transactions accurately and timelyTake responsibility to ensure accuracy and completeness of all work.Maintain discretion and confidentiality to respect Members privacy.Identify and fulfill Member requests and identify opportunities to grow the relationship.Demonstrates excellent listening and strong consultative skills.Embraces virtual technology platforms and leverages them to host meetings and engage in impactful communication with MembersRemoves systemic barriers to exceptional Member Experience.Identify and contributes to the continuous enhancement of the Member Experience while leveraging Voice of Employee.With autonomy to resolve Member Concerns- look to create action plans to avoid escalation in the future.Engage in revenue generation and sales-based activities in order to achieve performance objectives.Provide investment advice by identifying and promoting solutions that fit and meet our Member needs.Within approval limits approve or provide recommendations on credit products based on thorough, accurate and appropriate credit interviewing and underwriting skillsOpen new Member accounts using account opening strategiesInnovationEstablishing a compelling vision and executes on strategy.Takes initiative and accountability – knows what needs to get doneCommunicates effectivelyKnows the business and their function deeplyUnderstands their role in the organizationDevelops cross functional relationshipsWorking with the Branch leadership, execute Retail strategies to ensure continued momentum across Meridian including Omni Channel integration.Works with the Branch leadership,



to champion and implement corporate strategies and programs for the branch.Participating in the development and implementation of branch business plans.Community ExperienceParticipate and execute with the team our Community engagement planPromote Meridian Credit Union in your community by participating in and being involved in community activities or events while demonstrating the Company ValuesSupport local community organizations and activities through Business Development and Good Neighbour Program. Planning, preparation and delivery of Meridian hosted Community eventsHow you will succeed:Knowledge, Skills, And AbilitiesStrong desire for career growth within the financial services industryStrong business acumen and financial industry knowledgeFlexible to work all scheduled hours which include evenings and weekendsStrong knowledge of computer systems.Ability to make decisions, act decisively and provide friendly and personable service.Strong negotiation, interpersonal, written and oral communications skills. Must be able to mitigate and resolve Member ConcernsEffective organizational time management, and problem-solving skills; ability to grasp concepts and processes quickly; demonstrated ability topartner and influence.Ability to make decisions, act decisively and provide friendly and personable service.Strong negotiation, interpersonal, written and oral communications skills. Must be able to mitigate and resolve Member ConcernsEmbraces virtual technology platforms for use in both Member and Meridian partner meetingsAbility to collaborate with leadership to develop plans and recommendations that support the achievement of Meridian's strategic objectives.Proven track record of bringing new ideas forward, while staying on top of trends in the marketplaceMember Experience focused, with the enthusiasm and tenacity to motivate self to meet and exceed goals and provide the right solutions.Member Focus - Personally demonstrating that our Members are our highest priority.Proactive - Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.Open Communication - Engaging in honest and transparent dialogue to develop mutual understanding, trust and cultivate deeper relationships.Business Savvy - Continuously acquiring the knowledge needed to do one's job to the fullest, using internal or external resources and applying the knowledge productively.Partner Orientation - Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.Integrity - Doing the right thing by always acting with openness, honesty and respect.Talent Developer: nurtures and supports direct reports, identifies strong team members, develops digital and analytical skills in direct reportsCreates a Supportive and Positive Team Environment: creates and contributes to a positive team environment which encourages innovation, risk taking, and learning; speeds up team learningthrough sharing best practices; leverages the strengthsand opportunities of the broader marketing teamEducation, Work Experience, and Qualified Designations/CertificationsPost-secondary education or equivalent work experience in a financial services sales environment an assetThis role represents an existing vacancy. Internal candidates are being considered as part of our standard process.Salary Range: CAD 50,000 to 53,000 annuallyCompensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role's requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

📌 Financial Services Representative - Full Time (Hamilton)
🏢 Meridian Credit Union
📍 Hamilton