Are you an experienced collections professional looking for a remote opportunity? NCRi is looking for a bilingual Collection Agent with 3+ years of third-party collections experience and a valid OPC licence. We offer a salary of $40,000–$55,000, performance bonuses, insurance, dental coverage and several additional benefits.Who Are We?National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customised solutions to complex customer challenges.We are seeking a highly motivated, bilingual (English/French) Collections Officer for the Operations Department to assist with debt collection. The collections officer will call customers to notify them of their debts, arrange payment plans, and ensure that payments are made as soon as possible.Why Choose NCRiCompetitive base salary with uncapped performance-based commissionsComprehensive insurance coverage, incentives, and paid trainingExtraordinary referral bonus programEngaging perks including holiday events, gastronomic days, gifts,



prizes, themed events & moreContinuous opportunities for internal and global growthMonthly coaching and ongoing learning & development supportPhilanthropic initiatives and year-round employee engagementCore Responsibilities( include, but not limited too )As a Collections Agent, you will play a crucial role in communicating with clients for outstanding amounts. Your responsibilities include:Establishing professional relationships with clients, educating them on best practicesNegotiating optimal payment arrangements to resolve customers billsMaintaining a high level of professionalism in all interactionsContacting past-due customers by phone, negotiating payment agreements, and sending correspondenceUpdating customer account information and documenting call activity detailsHandling objections, excuses, and adhering to regulatory standards and best practicesAchieving individual collection targets to meet department and company goalsRequirements3+ years of 3rd party Collections experience in Call Centre environment.OPC licensed.Excellent oral and written communication skills in English for consistent collection callsFluent in both English and French (for Bilingual position).Strong math skills with the ability to perform basic calculations quicklyAbility to pass a background checkSolid organizational and time management skillsProficiency in Microsoft Excel and OutlookAbility to adapt in a quick-paced environmentMust meet work-from-home requirements, including high-speed internet (minimum 50 Mbps download and 20 Mbps upload), a wired Ethernet connection, and a quiet, professional workspace free from distractions.NCRi welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates participating in all aspects of the selection process.Start your exciting journey with NCRi today!3 + years of 3rd party Collections experience in Call Centre setting.OPC licensed.Excellent oral and written communication skills in English for consistent collection callsFluent in both English and French (for Bilingual position).Strong math skills with the ability to perform basic calculations quicklyAbility to pass a background checkSolid organizational and time management skillsProficiency in Microsoft Excel and OutlookAbility to adapt in a fast-paced environmentMust meet work-from-home requirements, including high-speed internet (minimum 50 Mbps download and 20 Mbps upload), a wired Ethernet connection, and a quiet, professional workspace free from distractions.NCRi welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates participating in all aspects of the selection process.Start your exciting journey with NCRi today!

📌 Bilingual Collections Officer (Montreal)
🏢 National Credit Recovery Inc. (NCRi)
📍 Montreal