Step into a crucial role at Amazon as an Infrastructure Support Engineer I to support AV, network, and print services. This position focuses on delivering outstanding service through effective incident management.You will work within the Operations Management Center to triage incidents and ensure a high-quality Amazonian experience. Your role will require excellent troubleshooting skills in a collaborative workplace dedicated to infrastructure excellence. Engage in proactive communication and continuous improvement practices.Key Responsibilities:Address incoming infrastructure incidents promptlyAssess issues to determine if troubleshooting or escalation is requiredAggregate related incidents for streamlined resolutionReport on infrastructure health trends regularlyFocus on enhancing customer service processesRequirements:1+ year experience resolving Windows Server issues1+ years in a multi-user high availability environment1+ years supporting corporate networking solutionsKnowledge of OSI model and TCP/IPHigh school diploma or equivalentUtilize your technical expertise and customer service passion to thrive in Amazon's supportive environment.

📌 Infrastructure Support Engineer I At Amazon (Vancouver)
🏢 Amazon
📍 Vancouver