ResponsibilitiesDeveloping and maintaining organizational systems and processesProviding administrative and operational support to the departmentSupporting department programming, client communication, and partner outreachManaging, organizing, and consolidating data and departmental recordsAssisting with event planning, coordination, and in office supportProviding administrative and personal assistance to ISNA Cares Manager, including scheduling, correspondence, coordination, follow-ups, and other day-to-day tasksSupporting staff with various administrative tasks and special projectsCoordinating meetings, calendars, documents, and other logistical needs as requiredAssisting with research, reporting, documentation, and preparation of materialsFollowing up on outstanding tasks and supporting internal communication and coordinationOther duties and responsibilities as required by the department and organizationRequired SkillsFully aligned with the message, mission, vision, and core values of ISNA CanadaStrong organizational, administrative, and project management skillsHighly detail-oriented with the ability to manage multiple priorities, programs, and deadlines simultaneouslyExperience or demonstrated ability in program planning, development, implementation, and evaluationAbility to support community programs from initial planning through execution, including logistics, participant communication, outreach, and follow-upStrong community outreach and engagement skills, with the ability to build relationships with members, community partners, schools, organizations, and service providersStrong interpersonal and communication skills,



with the ability to communicate effectively with clients, staff, volunteers, partners, and community membersFamiliarity with clinical and client-service environments, including client intake, scheduling, documentation, referrals, follow-up, and maintaining appropriate confidentiality and professional boundariesUnderstanding of basic clinical and mental health service workflows and the ability to support clinicians and clients in an organized and professional mannerAbility to handle sensitive client information with discretion and follow organizational privacy and confidentiality policiesGood working knowledge of Microsoft Office, Google Workspace/G Suite, Calendly, and Jane; experience with other client management, scheduling, or clinical software is an assetComfortable learning and adapting to new software applications and organizational systems as neededStrong time-management skills with the ability to prioritize competing demands and meet deadlinesAbility to respond to members' and clients' requests with patience, professionalism,



and enthusiasm; understand their needs and escalated issues when appropriateAbility to work independently with minimal supervision while also contributing effectively within a multidisciplinary teamStrong conflict-management, problem-solving, and de-escalation skillsProven ability to adapt to a constantly changing environment, respond calmly to unexpected situations, and exercise sound judgmentDemonstrated emotional maturity, professionalism, and discretion when working with clients, staff, and community membersDemonstrated ability to take initiative, identify gaps, and develop practical solutions without requiring constant directionAbility to coordinate multiple stakeholders and follow through on tasks, commitments, and program deliverablesDemonstrated ability to communicate and connect effectively with people from diverse cultural, ethnic, socioeconomic, and professional backgroundsStrong understanding of and commitment to community service, mental health, social services, and faith-based programmingAbility to represent ISNA Canada professionally and positively when engaging with community members, external organizations, and partnersPrevious experience in social services, mental health, counselling, community programming, healthcare, nonprofit organizations, or a related field is an assetRequired QualificationsCanadian Citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act, for the duration of the employmentHave a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

📌 Case Aide (Mississauga)
🏢 Isnacanada
📍 Mississauga